Reporting beats prioritisation: learnings from January
Are the machines learning? Are they learning anything useful?
How we saved £400k/year for Citizens Advice Scotland
3 lessons from a successful AI implementation
Introducing the Playground
See how HelpFirst lets you prioritise your most vulnerable clients
Mapping the PSR
A visual exploration into some irregularities and oddities of Priority Services Register application forms
How AI can identify and prioritise vulnerable customers
The Citizens Advice Scotland view on the benefits of HelpFirst
Four Takeaways from 'Deciphering Consumer Vulnerability'
What does credit reference agency data tell us about vulnerability?
3 Ways that AI Could Aid in Managing Vulnerable Clients
Advances in AI mean that is now possible to scan case notes and get a good sense of what the case is about. What are the best ways to surface these insights to caseworkers and their managers?
AI: the missing link in Ofgem’s Vulnerability Strategy?
To care for vulnerable people at scale, you must first define who is vulnerable.
Meeting FCA Consumer Duty: The Unseen Advantage of AI Systems Like HelpFirst
Complying with the FCA's Consumer Duty is challenging.
Navigating Ofgem Regulations: HelpFirst's AI-Driven Approach to Vulnerable Customer Support
A solution that streamlines compliance while enhancing customer experience.
Building HelpFirst — April
April was our second month (out of three and a half) on the CivTech Accelerator.