Blog

Insights from HelpFirst

Nov 23, 2023

Creating a Multi-Sector PSR

Ruminations on improving the Priority Service Register

Andy Bell

Nov 22, 2023

HelpFirst in 3 minutes

A quick tour of key HelpFirst functionality

Andy Bell

Nov 13, 2023

Introducing the Playground

See how HelpFirst lets you prioritise your most vulnerable clients

Andy Bell

Nov 6, 2023

Mapping the PSR

A visual exploration into some irregularities and oddities of Priority Services Register application forms

Harriet Owen

Oct 31, 2023

How AI can identify and prioritise vulnerable customers

The Citizens Advice Scotland view on the benefits of HelpFirst

Andy Bell

Oct 12, 2023

Four Takeaways from 'Deciphering Consumer Vulnerability'

What does credit reference agency data tell us about vulnerability?

Andy Bell

Oct 3, 2023

3 Ways that AI Could Aid in Managing Vulnerable Clients

Advances in AI mean that is now possible to scan case notes and get a good sense of what the case is about. What are the best ways to surface these insights to caseworkers and their managers?

Andy Bell

Sep 21, 2023

Name Soup and how to avoid it

At HelpFirst, we think we can do better.

Andy Bell

Sep 19, 2023

AI: the missing link in Ofgem’s Vulnerability Strategy?

To care for vulnerable people at scale, you must first define who is vulnerable.

Andy Bell

Sep 13, 2023

Meeting FCA Consumer Duty: The Unseen Advantage of AI Systems Like HelpFirst

Complying with the FCA's Consumer Duty is challenging.

Andy Bell

Sep 6, 2023

Navigating Ofgem Regulations: HelpFirst's AI-Driven Approach to Vulnerable Customer Support

A solution that streamlines compliance while enhancing customer experience.

Andy Bell

Jun 29, 2023

Building HelpFirst — May

Barrelling towards Demo Day, here’s the latest from HelpFirst.

Andy Bell

May 29, 2023

Building HelpFirst — April

April was our second month (out of three and a half) on the CivTech Accelerator.

Andy Bell

Apr 11, 2023

Building HelpFirst — March

How we got started on building HelpFirst

Andy Bell

Mar 30, 2023

Cassie: a chatbot for Citizens Advice Scotland

Notes from the development journey

Andy Bell

Feb 25, 2023

Could ChatGPT help Citizens Advice Scotland?

We thought we were doing pretty well… and then ChatGPT launched.

Andy Bell