Prioritise vulnerable clients

Our AI-assisted, human-centred software gives your clients the priority they deserve.

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A hand holding three cards of different customers, with different priority levels.

HelpFirst helps you deliver

Identifying vulnerable clients is the first step to giving them excellent care.
Routing clients effectively improves First Call Resolution and other key metrics.
Meet the increasing requirements to show proactive care for vulnerable clients.
No More name soup

Case Prioritisation

HelpFirst learns prioritisation from your best caseworkers. Organisational best-practice is captured and shared.


Easy-to-Scan Notes

Quickly see risk factors in each case. This reduces cognitive load for caseworkers as they switch between cases. No more skimming through lengthy notes to get up to speed when a new call comes in.

Better insight into case LOAD

Balanced Workload

Supervisors can see which caseworkers have the highest proportion of urgent cases. This protects against staff burnout and unnecessary staff turnover.

HelpFirst is proud to partner with

Citizens Advice Scotland LogoCivTech logoExtra Help Unit logo
Innovate UK logo

Book a 30-minute consultation

Discuss the possibilities around AI and  vulnerability with Andy Bell,  HelpFirst founder

Winner award for Tech for Good
Runner up award for AI Innovation
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