Intelligent case notes
Explore the key functionality of our core product
Automated triaging
HelpFirst learns prioritisation from your best caseworkers. Organisational best-practice is captured and shared.
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Easy-to-scan risk alerts
Quickly see risk factors for each case. This reduces cognitive load for caseworkers as they switch cases.
Clear overview of cases
Supervisors can see which caseworkers have the highest proportion of urgent cases. This protects against staff burnout.
Work with us
Stakeholder workshop
We’ll discuss ideas around AI for your use cases, and specific challenges.
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Proof of concept
3-6 months of prototyping and exploration, potentially leading to a full implementation.
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Recent thinking
Unbundling Complex Issues: AI's Role in Enhancing Client-Advisor Interactions
Citizens Advice Scotland supports clients with a huge range of issues. We're investigating how LLMs can support CAS's dedicated advisors and meet the diverse needs of their clients.
Monthly updates from HelpFirst
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Client feedback
HelpFirst are a superstar team from the Civtech 8 cohort. Their speed out of the gate was absolutely phenomenal. The team really embody the ethos of CivTech, marrying innovation with the demands of government delivery.
The AI voice assistant has allowed our network to solve the long-standing issue of routing all calls to our collective entry portal to the most local Citizens Advice Bureaux for the client. For such a major project, the process was swift. This has been transformative for our network.
We are excited about the potential of HelpFirst to help us better identify and prioritise our most vulnerable customers in a service where everyone is in a vulnerable situation.
Awards and recognition
