AI to support your most vulnerable service users

Experts in deploying LLMs for caring organisations.
Building a better safety net.

Book a call
Book a call

What we do

We’re empowering organisations to give vulnerable clients and service users the priority they deserve.

AI consultancy

For organisations prioritising their vulnerable clients, we explore how AI can be used to address specific challenges.

AI implementation

We’re developing innovative new products using AI to improve triaging and prioritisation for case workers.

Intelligent case notes

Explore the key functionality of our core product

Automated triaging

HelpFirst learns prioritisation from your best caseworkers. Organisational best-practice is captured and shared.

Easy-to-scan risk alerts

Quickly see risk factors for each case. This reduces cognitive load for caseworkers as they switch cases.

Clear overview of cases

Supervisors can see which caseworkers have the highest proportion of urgent cases. This protects against staff burnout.

Work with us

30-minute call

Book a call with Andy Bell, CEO, to see what HelpFirst can do for you.

Stakeholder workshop

We’ll discuss ideas around AI for your use cases, and specific challenges.

Proof of concept

3-6 months of prototyping and exploration, potentially leading to a full implementation.


Recent thinking

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Client feedback

HelpFirst are a superstar team from the Civtech 8 cohort. Their speed out of the gate was absolutely phenomenal. The team really embody the ethos of CivTech, marrying innovation with the demands of government delivery.
Mark Elliot
Programme Director
The AI voice assistant has allowed our network to solve the long-standing issue of routing all calls to our collective entry portal to the most local Citizens Advice Bureaux for the client. For such a major project, the process was swift. This has been transformative for our network.
George Eckton
Director of Advice Services
Citizens Advice Scotland
We are excited about the potential of HelpFirst to help us better identify and prioritise our most vulnerable customers in a service where everyone is in a vulnerable situation.
Natasha Gilmour
Head of Operational Support
Extra Help Unit at Citizens Advice Scotland

Awards and recognition