Effective Date: June 15, 2023

HelpFirst Limited, a company registered in England and Wales ("HelpFirst", "we", "us", or "our"), is committed to respecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us or use our services, including our website, products, and applications (collectively, the "Services").

1. Information We Collect

Personal Information: We collect personal information which you provide to us directly or indirectly. This may include your name, email address, phone number, and any other information you choose to provide when you contact us or interact with our Services.

Usage Information: When you use our Services, we automatically collect certain data, such as IP address, browser type, device type, and how you interact with our Services.

Cookies and Similar Technologies: We use cookies and similar technologies to understand and enhance your user experience. You can manage your cookie settings through your browser settings.

2. How We Use Your Information

We use your personal information to:

  • Provide, maintain and improve our Services;
  • Communicate with you, respond to your enquiries, and provide customer support;
  • Personalise your user experience and tailor content;
  • Enforce our terms and conditions, and comply with our legal obligations.

3. How We Share Your Information

We may share your personal information in the following situations:

  • With service providers who perform services on our behalf;
  • In response to a legal request or as required by law;
  • In connection with a merger, acquisition, or sale of assets.

We will never sell your personal information.

4. Security

We have implemented appropriate technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, or disclosure.

5. Your Rights

Under the UK data protection laws, you have the right to:

  • Request access to your personal information;
  • Ask for corrections if your information is inaccurate;
  • Request deletion or restriction of your information;
  • Object to our use of your information;
  • Request the transfer of your information to another organisation.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or to exercise your data protection rights, please contact us at:

HelpFirst Limited

Attn: Data Privacy Officer

HelpFirst 41 Dordrecht Rd

London W3 7TF

Email: privacy@helpfirst.ai

8. Data Protection Authority

If you're not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO).

Thank you for trusting HelpFirst with your personal data. We are committed to protecting your information and using it responsibly.

Please note that this Privacy Policy may be subject to changes and updates. You are encouraged to periodically review this policy to stay informed about how we collect, use, and protect your personal information. Your continued use of our Services constitutes your agreement to this Privacy Policy and any updates.

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