Effective Date: June 15, 2023
1. Information We Collect
Personal Information: We collect personal information which you provide to us directly or indirectly. This may include your name, email address, phone number, and any other information you choose to provide when you contact us or interact with our Services.
Usage Information: When you use our Services, we automatically collect certain data, such as IP address, browser type, device type, and how you interact with our Services.
2. How We Use Your Information
We use your personal information to:
- Provide, maintain and improve our Services;
- Communicate with you, respond to your enquiries, and provide customer support;
- Personalise your user experience and tailor content;
- Enforce our terms and conditions, and comply with our legal obligations.
3. How We Share Your Information
We may share your personal information in the following situations:
- With service providers who perform services on our behalf;
- In response to a legal request or as required by law;
- In connection with a merger, acquisition, or sale of assets.
We will never sell your personal information.
We have implemented appropriate technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, or disclosure.
5. Your Rights
Under the UK data protection laws, you have the right to:
- Request access to your personal information;
- Ask for corrections if your information is inaccurate;
- Request deletion or restriction of your information;
- Object to our use of your information;
- Request the transfer of your information to another organisation.
7. Contact Us
Attn: Data Privacy Officer
HelpFirst 41 Dordrecht Rd
London W3 7TF
8. Data Protection Authority
If you're not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO).
Thank you for trusting HelpFirst with your personal data. We are committed to protecting your information and using it responsibly.