Help & Support

Overview‍

HelpFirst harnesses the power of artificial intelligence to identify and prioritise vulnerable customers across utilities, social care and finance. This innovative solution enhances customer service, ensuring those who need assistance most receive it promptly and effectively.‍

Key Features

AI-Powered Vulnerability Detection: Utilises advanced AI algorithms to analyze customer interactions and identify vulnerability indicators.

Priority Support Integration: Seamlessly integrates with your existing customer support systems to prioritise assistance to vulnerable customers.

Customizable Identification Criteria: Tailor the AI's criteria to align with your company's definition of vulnerability.

Real-Time Alerts: Immediate notifications when a potentially vulnerable customer is identified.

Data Security and Compliance: Adheres to stringent data protection standards, ensuring customer data privacy and security.

Comprehensive Reporting: Generates detailed reports to track the performance and impact of the AI system.

Getting Started

Installation: Easily integrate HelpFirst AI with your existing systems through the Microsoft Marketplace.

Configuration: Customize identification criteria and alert settings.

Go Live: Start identifying and assisting vulnerable customers with enhanced efficiency.

Support and Resources

24/7 Customer Support: Our dedicated team is available around the clock to assist with any queries or issues.

Regular Updates: Benefit from continuous improvements and new features.
Extensive Knowledge Base: Access a wealth of resources, including user guides, FAQs, and best practice tips.

About Us

At HelpFirst AI, we're committed to leveraging AI for social good. Based in London, we're dedicated to empowering businesses in the energy and utility sectors to offer exceptional care to those who need it most.

Call us on 07932 047197 or contact@helpfirst.ai.