About HelpFirst

We're pioneering technology that empowers organisations to give vulnerable clients the priority they deserve.

Illustration of abstracted browser windows and a figure drawing ticks in circles

HelpFirst gives organisational peace of mind that:

Cases are effectively triaged

At-risk customers get priority support

Caseworkers are effectively supported

The HelpFirst Team

Core team
Andy Bell
CEO and founder

Andy has founded startups including StickyGram (sold to PhotoBox) and Boomf. More recently, Andy founded SIDE Labs, a no-code agency that won 2023 ScotlandIS Tech for Good Award and was runner-up for DigiLeaders AI Innovation of the Year.

Daniel Fiuza Dosil
Machine Learning Consultant

Daniel has worked in machine learning and data science roles at a number of commercial organisations, especially at the startup phase. Daniel was a data science fellow at Faculty AI and holds a Phd from Imperial College London.

Fahad Khan
Finance

Fahad is a chartered accountant and senior financial controller. He is a member of the Chartered Institute of Management Accountants. He volunteers with a number of charities.

Harriet Owen
Machine Learning Engineer

Harriet was a caseworker for 10 years before retraining as a machine learning engineer, giving her exceptional domain knowledge. She has hands-on experience of working through the subtleties of client vulnerabilities and of ploughing through a caseload in Dynamics 365.

Muneeb Iqbal
CRM Developer

Muneeb has over 15 years experience working with SMEs, Fortune 500 and large Public Sector organisations improving processes through innovative business technologies.

Thomas Pomfret
CTO

Thomas is a product-focused software developer, with extensive experience in startups and small teams. Thomas was lead software engineer at Zencargo. Andy and Thomas worked together for over 12 years at Mint Digital, launching numerous apps and businesses.

Advisers
Craig Clark
Data Governance

Craig has worked on data protection issues since 2004. With a passion for ensuring the Right to Privacy is afforded to everyone, Craig works to ensure that the data protection is at the heart of our processes.

Dr Greg Scott
Machine Learning

Greg is an academic neurologist with a highly computational background. He is particularly interested in ‘transdiagnostic’ approaches that can lead to general-purpose measurement devices.

Penelope Hope
Energy Industry

Penelope was co-founder at Rebel Energy. She has expert knowledge of the key drivers in the energy market and insight into the way that vulnerability concerns are shaping market development.

Robert Chapman
Chair / Advisor

Robert has had a life-long career in technology, spanning software, hardware and services. He has experience at all sizes of business (from IBM to founding Firebrand Training) and as an angel, non-exec and coach.

The HelpFirst team

Andy
Andy Bell
CEO & Founder

Andy is a product manager and Andy was co-founder SIDE Labs, a no-code agency that won 2023 ScotlandIS Tech for Good Award and was runner-up for DigiLeaders AI Innovation of the Year.

Thomas
Thomas Pomfret
CTO

Thomas is a product-focused software developer, with extensive experience in startups and small teams. Thomas was lead software engineer at Zencargo. Andy and Thomas worked together for over 12 years at Mint Digital, launching numerous apps and businesses.

Harriet
Harriet Owen
Machine Learning Engineer

Harriet was a caseworker for 10 years before retraining as a machine learning engineer, giving her exceptional domain knowledge. She has hands-on experience of working through the subtleties of client vulnerabilities and of ploughing through a caseload in Dynamics 365.

Daniel
Daniel Fiuza Dosil
Machine Learning Consultant

Daniel has worked in machine learning and data science roles at a number of commercial organisations, especially at the startup phase. Daniel was a data science fellow at Faculty AI and holds a Phd from Imperial College London.

Muneeb
Muneeb Iqbal
CRM Developer

Muneeb has over 15 years experience working with SMEs, Fortune 500 and large Public Sector organisations improving processes through innovative business technologies.

Fahad
Fahad Khan
Finance

Fahad is a chartered accountant and senior financial controller. He is a member of the Chartered Institute of Management Accountants. He volunteers with a number of charities.

Advisors

Greg
Dr Greg Scott
Machine Learning

Greg is an academic neurologist with a highly computational background. He is particularly interested in ‘transdiagnostic’ approaches that can lead to general-purpose measurement devices.

Robert Chapman
Chair / Advisor

Robert has had a life-long career in technology, spanning software, hardware and services. He has experience at all sizes of business (from IBM to founding Firebrand Training) and as an angel, non-exec and coach.

Penelope Hope
Penelope Hope
Energy Industry

Penelope was co-founder at Rebel Energy. She has expert knowledge of the key drivers in the energy market and insight into the way that vulnerability concerns are shaping market development.

Craig Clark
Craig Clark
Data Governance

Craig has worked on data protection issues since 2004. With a passion for ensuring the Right to Privacy is afforded to everyone, Craig works to ensure that the data protection is at the heart of our processes.

Our team

Andy Bell
Andy Bell
CEO and founder

Andy has founded startups including StickyGram (sold to PhotoBox) and Boomf. More recently, Andy founded SIDE Labs, a no-code agency that won 2023 ScotlandIS Tech for Good Award and was runner-up for DigiLeaders AI Innovation of the Year.

 Craig Clark
Craig Clark
Data Governance

Craig has worked on data protection issues since 2004. With a passion for ensuring the Right to Privacy is afforded to everyone, Craig works to ensure that the data protection is at the heart of our processes.

Daniel Fiuza Dosil
Daniel Fiuza Dosil
Machine Learning Consultant

Daniel has worked in machine learning and data science roles at a number of commercial organisations, especially at the startup phase. Daniel was a data science fellow at Faculty AI and holds a Phd from Imperial College London.

Dr Greg Scott
Dr Greg Scott
Machine Learning

Greg is an academic neurologist with a highly computational background. He is particularly interested in ‘transdiagnostic’ approaches that can lead to general-purpose measurement devices.

Fahad Khan
Fahad Khan
Finance

Fahad is a chartered accountant and senior financial controller. He is a member of the Chartered Institute of Management Accountants. He volunteers with a number of charities.

Harriet Owen
Harriet Owen
Machine Learning Engineer

Harriet was a caseworker for 10 years before retraining as a machine learning engineer, giving her exceptional domain knowledge. She has hands-on experience of working through the subtleties of client vulnerabilities and of ploughing through a caseload in Dynamics 365.

Muneeb Iqbal
Muneeb Iqbal
CRM Developer

Muneeb has over 15 years experience working with SMEs, Fortune 500 and large Public Sector organisations improving processes through innovative business technologies.

Penelope Hope
Penelope Hope
Energy Industry

Penelope was co-founder at Rebel Energy. She has expert knowledge of the key drivers in the energy market and insight into the way that vulnerability concerns are shaping market development.

Robert Chapman
Robert Chapman
Chair / Advisor

Robert has had a life-long career in technology, spanning software, hardware and services. He has experience at all sizes of business (from IBM to founding Firebrand Training) and as an angel, non-exec and coach.

Thomas Pomfret
Thomas Pomfret
CTO

Thomas is a product-focused software developer, with extensive experience in startups and small teams. Thomas was lead software engineer at Zencargo. Andy and Thomas worked together for over 12 years at Mint Digital, launching numerous apps and businesses.

We're hiring!

We are a startup team with a plan to redefine how vulnerability is handled in the energy industry and beyond.

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