About HelpFirst

We're pioneering technology that empowers organisations to give vulnerable clients the priority they deserve.

The HelpFirst Team

Core team
Andy Bell
CEO and founder

Andy is a serial software entrepreneur. Previous startups including StickyGram (sold to PhotoBox) and Boomf. More recently, Andy founded SIDE Labs, a no-code tech-for-good agency that won 2023 ScotlandIS Tech for Good Award and was runner-up for DigiLeaders AI Innovation of the Year.

Angela Bradbury
Customer Development Consultant

Angela has 12 years of experience as a management consultant and executive in a range of tech startups, non-profits and corporates. She has particular expertise in finding product-market fit, and nurturing organisations to deliver on their mission

Daniel Fiuza Dosil
Machine Learning Consultant

Daniel has worked in machine learning and data science roles at a number of commercial organisations, especially at the startup phase. Daniel was a data science fellow at Faculty AI and holds a PhD from Imperial College London.

Harriet Owen
Machine Learning Engineer

Harriet was a caseworker for 10 years before retraining as a machine learning engineer, giving her exceptional domain knowledge. She has hands-on experience of working through the subtleties of client vulnerabilities and of ploughing through a caseload in Dynamics 365.

Muneeb Iqbal
CRM Developer

Muneeb has over 15 years experience working with SMEs, Fortune 500 and large Public Sector organisations improving processes through innovative business technologies.

Thomas Pomfret
CTO

Thomas is a product-focused software developer, with extensive experience in startups and small teams. Thomas was lead software engineer at Zencargo. Andy and Thomas worked together for over 12 years at Mint Digital, launching numerous apps and businesses.

Advisers
Craig Clark
Data Governance

Craig has worked on data protection issues since 2004. With a passion for ensuring the Right to Privacy is afforded to everyone, Craig works to ensure that the data protection is at the heart of our processes.

Dr Greg Scott
Machine Learning

Greg is an academic neurologist with a highly computational background. He is particularly interested in ‘transdiagnostic’ approaches that can lead to general-purpose measurement devices.

Fahad Khan
Finance

Fahad is a chartered accountant and senior financial controller. He is a member of the Chartered Institute of Management Accountants. He volunteers with a number of charities.

Our team

Andy Bell
Andy Bell
CEO and founder

Andy is a serial software entrepreneur. Previous startups including StickyGram (sold to PhotoBox) and Boomf. More recently, Andy founded SIDE Labs, a no-code tech-for-good agency that won 2023 ScotlandIS Tech for Good Award and was runner-up for DigiLeaders AI Innovation of the Year.

Angela Bradbury
Customer Development Consultant

Angela has 12 years of experience as a management consultant and executive in a range of tech startups, non-profits and corporates. She has particular expertise in finding product-market fit, and nurturing organisations to deliver on their mission

 Craig Clark
Craig Clark
Data Governance

Craig has worked on data protection issues since 2004. With a passion for ensuring the Right to Privacy is afforded to everyone, Craig works to ensure that the data protection is at the heart of our processes.

Daniel Fiuza Dosil
Daniel Fiuza Dosil
Machine Learning Consultant

Daniel has worked in machine learning and data science roles at a number of commercial organisations, especially at the startup phase. Daniel was a data science fellow at Faculty AI and holds a PhD from Imperial College London.

Dr Greg Scott
Dr Greg Scott
Machine Learning

Greg is an academic neurologist with a highly computational background. He is particularly interested in ‘transdiagnostic’ approaches that can lead to general-purpose measurement devices.

Fahad Khan
Fahad Khan
Finance

Fahad is a chartered accountant and senior financial controller. He is a member of the Chartered Institute of Management Accountants. He volunteers with a number of charities.

Harriet Owen
Harriet Owen
Machine Learning Engineer

Harriet was a caseworker for 10 years before retraining as a machine learning engineer, giving her exceptional domain knowledge. She has hands-on experience of working through the subtleties of client vulnerabilities and of ploughing through a caseload in Dynamics 365.

Muneeb Iqbal
Muneeb Iqbal
CRM Developer

Muneeb has over 15 years experience working with SMEs, Fortune 500 and large Public Sector organisations improving processes through innovative business technologies.

Thomas Pomfret
Thomas Pomfret
CTO

Thomas is a product-focused software developer, with extensive experience in startups and small teams. Thomas was lead software engineer at Zencargo. Andy and Thomas worked together for over 12 years at Mint Digital, launching numerous apps and businesses.

We're hiring!

We are a startup team with a plan to redefine how vulnerability is handled in the energy industry and beyond.

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